Privacy

Overview

Our software runs on your computers, and creates documents that are stored on your computers. Your data is yours.

We don’t collect information or sell it to third parties.

We do, of course, collect some information necessary to serve you. For example, when you visit our web site, we need to know which web page you want to see. We don’t retain this longer than is necessary to fulfill your requests and, in the case of purchases, to keep the accountants happy.

Website Purchases

If you purchase directly from us, we collect your name, billing and shipping address, email address, and so forth. We keep this on file to identify you in the future and licensee or owner of the product.

We do not sell or otherwise disclose this information to third-parties, except as required to complete your transaction and shipment.

We retain the personal information related to your purchase indefinitely to facilitate support interactions, unless you ask us to remove it. To request removal of your personal information related to a purchase, contact info@eastgate.com .

Support

When handling support requests from you, we read your correspondence and do our best to help you. We retain correspondence because some problems may require clarification.

When you send us crash logs, diagnostics, and documents, we use them only to resolve your inquiry. We retain them only long enough to resolve your problems (but my desk is often in a deplorable state).

Application Analytics

Some Tinderbox releases may collect some information on how you use them, in order to improve future releases. This information is anonymized before it is sent to us.

To be clear, we do not track individual user behavior in our products. We do not receive information from your device's displays, cameras, or microphones.

Apple may also collect their own app crash logs if the privacy settings of your device allow it.

What’s New

Tinderbox checks with an Eastgate server to see if there is news to show you. No private data are sent.

Email List

You may subscribe to the Eastgate Email list at https://www.eastgate.com/. If you accept, we’ll add the email address you provide to future mailings.

We do not sell or otherwise disclose any portion of our email list to third-parties, with the exception of the vendor that provides our mailing list services as necessary to distribute the emails.

If you join one of our email lists, we retain your email address until you ask to be removed. Instructions on how to unsubscribe are contained in all messages sent to the email list.

Analytics

When you interact with our servers using a web browser, or indirectly by network requests sent on your behalf by our apps and products, some metadata about the request is logged. This metadata may include:

your IP address (which can potentially reveal your approximate geographic location)
the name of the resource requested
the name and version number of the software making the request (may reveal information about your web browser, operating system, and their configuration)
whether or not the request was successful
current date and time

We sometimes examine aggregate data to learn who is interested in Tinderbox.

We seldom look at these logs unless a server is malfunctioning or appears to be getting accessed with malicious intent. We may look at the information in aggregate to see broad statistics such as how many times our apps have been downloaded, or from which source an unusually high amount of network traffic is arriving.

Backed-up Data

As you might expect, we keep backups of company data so that a catastrophic data loss event doesn't put us out of business. Although collected personal data expires from our "active" data set according to the schedules mentioned above, it may persist in backups for a longer period.

Opting Out

Citizens of the EU may exercise their rights under the General Data Protection Regulation, such as the rights of access and erasure, by contacting us with their request.

Residents of California may exercise their rights under the California Consumer Privacy Act, such as the rights of access and erasure, by contacting us with their request.

If your region has recently enacted a right-to-privacy law not yet listed here, we will honor it.